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Part 4

FROM DATA TO DECISIONS

What is it? 

Despite the emerging recognition that strategy must be evidence led, that trends must be better understood in statistical terms and progress more effectively monitored. And despite the corresponding increase in in-house customer research and innovation resource, with some notable exceptions, we still struggle as a sector to routinely commute this increasing wealth of data in practical service improvement.

What you will learn

Create performance frameworks and analysis techniques including capability charting, regression analysis, and explore the benefits of predictive analytics.


Outcomes

Visible and effective performance reporting, pyramid performance reporting that encourages challenges and ensures business activity and metrics correspond to overall corporate business objectives.