Part 2


What is it? 

We didn’t have ‘Analogue’ Directors and strategies but as a sector we quickly need to understand ‘Digital’ as an enabler not an end in itself. Without tying in the component parts of culture, data and process together, digital strategies will fail.

What you learn 

Utilise our Digibite maturity assessment to understand your ambitions and demand for digital solutions. Plan according to capability and capacity for change.  Hear from sector and non-sector experts about what approach is right for you.  Build a digital strategy that incorporates all business areas and maximises return on investment.


Clear messages about business objectives. Common understanding of the critical interdependencies between culture, data and process to enable digital strategies. Grow your own! Opportunity to access HACT digital apprentice programme to re-purpose front line staff and contact centres to correspond with channel shift.

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